Privacy Policy
At AddaDashPortal, we believe privacy should be straightforward, not a maze of legal jargon. This policy explains how we handle your information when you work with us on custom software development projects.
We're based in Taiwan and follow local privacy laws, but we know our clients care about their data regardless of where they're located. This document covers everything you need to know about how we collect, use, and protect your information.
Quick Navigation
Information We Collect
Information You Give Us Directly
When you reach out about a software project or fill out our contact forms, we collect basic business information like your name, email, company details, and project requirements. We also keep records of our conversations, emails, and any documents you share with us during the development process.
Information We Collect Automatically
Our website collects standard web data - your IP address, browser type, pages you visit, and how long you stay. We use this to understand how people use our site and improve the experience. Nothing fancy or intrusive.
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone, company | Project communication and support |
| Project Data | Requirements, specifications, files | Software development and delivery |
| Technical Data | IP address, browser info, device type | Website functionality and security |
| Communication Records | Emails, meeting notes, chat logs | Project coordination and support |
How We Use Your Data
We use your information for practical business purposes that directly relate to providing you with software development services:
- Project Development: Building the software you've hired us to create, managing timelines, and delivering final products
- Communication: Keeping you updated on project progress, discussing changes, and providing ongoing support
- Business Operations: Processing payments, maintaining project records, and handling any legal or contractual requirements
- Service Improvement: Understanding what works well in our processes and where we can do better for future clients
- Security and Legal: Protecting our systems, preventing fraud, and complying with applicable laws in Taiwan
Data Sharing and Disclosure
We only share your information in specific, limited circumstances:
Service Providers We Work With
Sometimes we work with trusted partners for things like cloud hosting, payment processing, or specialized development tools. These companies only get the minimum information needed to do their job, and they're contractually required to protect your data the same way we do.
Legal Requirements
If Taiwan authorities require us to provide information for legal proceedings, tax purposes, or regulatory compliance, we'll share only what's legally necessary. We'll notify you when possible unless prohibited by law.
Business Changes
If our company is sold or merges with another business, your data would transfer to the new owners. We'd make sure they commit to protecting your information according to this privacy policy.
Client Permission: For anything else - like featuring your project as a case study or sharing your feedback as a testimonial - we always ask for your explicit permission first.
Data Security Measures
We take data security seriously because your trust matters to us. Here's what we do to keep your information safe:
Technical Safeguards
- Encrypted data transmission using industry-standard SSL certificates
- Secure cloud storage with regular backups and access controls
- Protected development environments with limited team access
- Regular security updates and vulnerability monitoring
Operational Security
- Team members sign confidentiality agreements before accessing client data
- Access to your project information is limited to people directly working on it
- Regular security training for all staff members
- Secure disposal of physical documents and proper data deletion procedures
While we use best practices to protect your data, no system is completely foolproof. If we ever experience a security incident that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.
Your Privacy Rights
You have several rights regarding your personal data, and we want to make it easy for you to exercise them:
Access Your Data
Request a copy of all personal information we have about you, including project files and communication records.
Correct Information
Ask us to fix any incorrect or incomplete information in our records.
Delete Your Data
Request deletion of your personal information, subject to any legal or contractual obligations we have.
Limit Processing
Ask us to restrict how we use your data in certain circumstances.
Data Portability
Get a copy of your data in a format that you can easily transfer to another service provider.
Withdraw Consent
Stop us from using your data for purposes that require your consent, like marketing communications.
How to Exercise These Rights: Send us an email at [email protected] with your request. We'll respond within 30 days and help you through the process. There's no charge for most requests, though we might ask you to verify your identity first.
Data Retention and Deletion
We don't keep your information forever. Here's our approach to data retention:
Project Data
We keep project files, communications, and development records for 7 years after project completion. This helps us provide ongoing support and meets business record requirements under Taiwan law.
Contact Information
If you've only made an inquiry but didn't hire us, we delete your contact details after 2 years unless you've asked us to keep them for future opportunities.
Website Data
Server logs and website analytics data are automatically deleted after 24 months. Cookie data expires according to the timeframes we set for each type.
Requesting Early Deletion
You can ask us to delete your data before these timeframes expire. We'll honor your request unless we need to keep certain information for legal, security, or contractual reasons. If we can't delete everything, we'll explain why and delete what we can.
International Data Transfers
Since we're based in Taiwan but work with clients globally, your data might cross international borders. Here's what that means:
Where Your Data Might Go
We use cloud services that may store data in various locations, including the United States, Singapore, and other countries with strong data protection laws. We also might work with international team members or partners on specific projects.
How We Protect International Transfers
We only transfer data to countries and companies that provide adequate protection for your information. This includes using standard contractual clauses, working with certified providers, or ensuring recipients have equivalent privacy protections.
Your Control: If you have specific requirements about where your data can be stored or processed, let us know when we start working together. We can often accommodate geographic restrictions for sensitive projects.
Privacy Questions and Contact
If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, we're here to help.
Email: [email protected]
Phone: +886 3 480 6468
Address: No. 95, Beiping Rd, Douliu City, Yunlin County, Taiwan 640
We typically respond to privacy inquiries within 5 business days. For urgent matters, please call us directly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
Minor updates - like clarifying existing practices or fixing typos - might not trigger notifications, but we'll always update the "Last Updated" date at the top of this page.
We believe in transparency about privacy practices. If you ever have questions about how we handle data or want to discuss privacy concerns for your specific project, just ask. Clear communication about privacy builds better business relationships.